Accounting | Finance

TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions.

We perform all of the business critical support processes efficiently and effectively, letting our clients remain focused on their core strategy, competition, and market agility. Our services and solutions include, but are not limited to:

• Complex customer management,
• Direct sales and marketing,
• Training development and delivery,
• Recruiting, staffing, and workforce management,
• Loan processing,
• Benefits and claims administration,
• Vendor management,
• Payroll administration, and
• eCommerce.

Currently we are looking for:

OPERATIONS MANAGER

Qualifications:
- Operations and Management Experience in a call center environment
- Preferred, background in customer service/technical bpo industry
- Preferred, experience in launching new programs/accounts
- Ability to read, analyze, and interpret common technical journals, financial reports, and service level reports
- Ability to respond to common inquiries or complaints from clients or other members of the business community
- Ability to effectively present information to Site Director and Management Team
- Ability to apply concepts such as percentages, ratios, and proportions to practical situations. Ability to work with mathematical concepts such as probability and statistical interference
- Excellent organization skills and ability to manage multiple and changing priorities

For more information about our company, visit our website:
http://www.teletech.com

Off Site Recruitment Schedule:

TeleTech Career Booth at Ayala Center
2nd Floor rotunda, fronting Oxygen
Monday to Friday 10:00am to 4:30pm

All qualified applicants will be shuttled to the site

Walk In Applicants Will be Prioritized!

Visit us at TeleTech Mandaue
Oakridge IT Center A.S. Fortuna Street Mandaue City Cebu (Landmark: Starbucks, across Yokohama Service Center and Xing Café)

Regular Recruitment Hours: 9:00am to 5:00pm from Monday to Friday